With our dual dispute handling and prevention strategies,  we look at both your chargeback and refund processes, with all the associated fees, costs, and Scheme Rule implications.

Where a customer has a genuine dispute, getting that customer paid quickly and efficiently has to become part of a merchant’s armory. We take a percentage success fee from the compensation you are awarded for a successful chargeback claim. This percentage – and any other costs – will be explained to you before beginning your claim so you won’t have to worry about any unexpected costs.

We also provide a bespoke refund process tailored to your needs as a business, handling the interaction between the parties in the payment chain and yourselves. Refunds will take place quickly, efficiently, and with a minimum of involvement from you and your team, minimising customer interaction and freeing up staff to deal with other, more profitable, matters.

This service is achieved at pre-negotiated and discounted purchase rates from chargeback prevention services such as Ethoca and Verifi.